Terms and Conditions
This is our most up to date terms and conditions, you will be sent our updated terms and conditions via email or on your invoice, if your terms and conditions were attached via your invoice before March 16th 2020, these terms and conditions are now outdated and our new ones will be sent to you.
Payment in full is required in order to confirm your booking before arrival for a 1-1 booking. To ensure your place is booked it is better to pay online. If payment is not received the space will be made available online again. We will call you before we do this. Please note purchases made are non-refundable.
If Payments are not settled within 10 days from when the first invoice was issued, you will be charged interest of 8.75% from the day the payment became overdue and the matter will be taken to the small claims court where you will also be liable for any court costs and charges, If the charges haven't been paid after 30 days notice this will also be passed on to our debt collection team.
If you have completed/started a 1-1 training package and decided to not adhere to any advice given you will not be offered a refund. It will have been explained to you over the phone consultation what to expect and what type of training will be involved ( gentle, kind methods ) time and patience are vital in behavioural training. We do not offer short term training techniques due to often being unethical and unreliable. Once payment has been settled and you choose to change your mind about continuing the training session, a refund will not be issued, even if you have not yet started your package. Upon payment you are agreeing to start the training sessions with us, and between us we can arrange a start date. All purchases are non refundable, however in the event of something unexpected stopping you from attending the training session we will adjust your plan for you, either via Skype calls or phone/email support to ensure you still receive maximum support.
In a 1-1 training session if an unexpected event or illness stops you from attending the appointment these can be rescheduled without charge. Once your purchase has been confirmed, you have a 2 month time slot to fit in each scheduled appointment, if you cannot fit all of them in within this window you will lose any left over after the 2 month period unless discussed prior to booking, we will attempt to contact you multiple times before we do this.
We do not tolerate any form of heavy/harsh handling or training techniques as we are strictly positive reinforcement methods only. We cannot accept choke chains, prong collars, e-collars, slip leads or any form of harsh training equipment. If required we will bring appropriate equipment.
We take every precaution to reduce risk of disease, however, we cannot be held accountable should a dog become poorly. This has not happened before, however, there is a very small risk with un-vaccinated puppies. We would ask that you inform us of any illness or disease your dog may pick up prior to our appointment. Arrangements may be possible to have your appointment over Skype or Webinar - Please discuss with us for further information regarding this.
Barking Up the Right Tree Ltd has public liability and general insurance suitable for a dog training instructor and behaviourist. Any physical activity can have risks, however remote. Participation in activities is entirely at the risk of the participant. Neither Barking Up the Right Tree Ltd, nor its individual instructors or helpers, nor the owners or landlords of our training venues, accept any responsibilities, whatsoever, for any injuries or losses sustained which are not covered by our insurance. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.